VoIP technologies are used extensively in the business world and there are more options available to businesses and users than popular VoIP platforms used on smartphones and laptops/PCs like Skype and Viber, which are two of the most popular platforms, particularly the former which is used extensively by businesses around the world for the reliability and features that if offers users.
Hosted VoIP systems that also harness the power of the cloud are increasingly popular in modern workplaces, especially workplaces that are heavily reliant on their phone lines, like call centres, for example. Although telecommunication providers are moving with the times and are delivering better services at better rates, there’s no catching up to VoIP technologies as they have so much to offer businesses in all sectors. If you’re considering a PBX system that harnesses VoIP and cloud technology, you’re making the right choice as there are many benefits to using these systems.
Here’s what you can expect when you opt for a hosted VoIP system in your workplace:
- Complete Set Up
A top service provider will provide you with a complete setup as part of the package. This should include configured phones (see below) as well as any other hardware and software set up and ready to go.
- Unlimited Calls
Most providers will offer unlimited calls nationally and some may even offer unlimited international calls. Before you enter into an agreement with a service provider, ensure they’re offering you a package that meets your needs. What’s more, upgrading the package may be an option, so ask about this if you need to.
- Quality Equipment
Quality hardware, including VoIP enabled telephones for the workplace, is a must. When sourcing the best deal on a hosted package, take note of the hardware options that each service provider offers and make sure that the one you go with provides quality equipment.
- Configured Phones
The phones that they provide you with must be configured to meet the needs and requirements of your business. They should also be able to answer any questions that you have about configurations just in case you need to make changes in the future.
- Ongoing Support
As with any hosted package of any kind, ongoing support is essential. When you read reviews of their services, look out for reviews of the customer support they provide to ensure that you’re going to receive the support that you require.
To ensure you’re getting a great deal on the hosted VoIP system that you opt for it’s essential to find out what’s involved and read reviews to get a good idea of which service providers offer the best deals. If you’re not sure what to look for in a service provider, ask around and see if any of your business peers can recommend one for you and never enter into a contract until you’re 100% sure that they’re the right service provider for you. Follow these helpful tips to choose the right hosted VoIP system for the needs of your business.